At State Auto®, we are committed to protecting and respecting your privacy.
This app-specific privacy policy (“Privacy Policy”) together with our general Privacy Policy (found on www.StateAuto.com) along with any other documents referred to therein, sets out the basis on which we collect personal data from users, or which users provide, when using the State Auto® mobile application (the “App”) and how such personal data will be stored, processed or shared by State Auto. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By registering to use the App, clicking the relevant tick boxes prior to installing the App and then using the App and/or Services, you agree to the practices described in this Privacy Policy and any other policies or documents referenced herein.
State Auto collects and uses the personal data described below in order to provide you with access to the App in a reliable and secure manner. We also collect and use personal data:
State Auto collects personal data from the individuals when they use the App, visit our website, conduct activities or transactions in the App or on our website (including through our State Auto Connect® Customer Portal), log-in to their account, complete surveys, request information, fill in forms or correspond with us by phone, email or otherwise or report a problem with the App or our website.
Information you provide
The information you give us may include your name, user name, password, address, email address, telephone number, title, company name, and any additional information you choose to provide. Such information is requested from you when you create an account as it is necessary to enable the website, App, to function in accordance with the terms of our agreement with you.
Information we collect
The information that State Auto collects from you may vary based on your interaction with our website or App. State Auto may collect the following information:
Sensitive Data
State Auto does not collect personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, or data concerning health.
We use cookies to distinguish you from other users of our website or App for security and authentication purposes and also to track activity, such as page views and downloads.
We use information held about you in the following ways.
Information you provide
We will use this information:
Information we collect
State Auto will use this information:
State Auto also may disclose personal data for other purposes or to other third parties where you have explicitly consented to this on registering to use the App.
Please be aware that State Auto may be required to disclose personal data in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. State Auto is liable for appropriate onward transfers of personal data to third parties.
Information we share with third parties
Information about you is an integral part of our business. We neither rent nor sell your personal data to any third party. We will share your personal data only with entities that are controlled by or under common control of State Auto, or with third parties who are directly participating in or related to the services being provided by State Auto. In addition, State Auto may provide anonymous application or website usage data to analytics and search engine providers that assist us in the improvement and optimization of our website and applications.
Information we disclose to third parties
We may disclose your personal data to third parties:
Notification of Disclosures
Except as set out above, you will be notified when your personal data may be shared with or disclosed to third parties.
Information you post on our website
Our website or App may provide you with opportunities to post comments and identifying information. If you post comments, this information may appear in public ways, such as through search engines or other publicly available platforms and may be “crawled” or searched by third parties. Please do not post any information that you are not comfortable revealing to the public at large.
Questions?
If you have questions about the State Auto Privacy Policy, or if you wish to inform State Auto that it may not share with other State Auto Companies information about your transactions and experiences, please contact us.
Security and Privacy Group
State Auto has designated the security and privacy group to oversee its information security program, including its compliance with the EU and Swiss Privacy Shield Frameworks. The security and privacy group shall review and approve any material changes to this Privacy Policy as necessary. State Auto will maintain, monitor, test, and upgrade information security policies, practices, and systems to assist in protecting the personal data that it collects. State Auto personnel will receive training, as applicable, to effectively implement this Privacy Policy.
Security
State Auto uses reasonable efforts to maintain the accuracy and integrity of personal data and to update it as appropriate. State Auto has implemented physical and technical safeguards to protect personal data from loss, misuse, and unauthorized access, disclosure, alternation, or destruction. For example, electronically stored personal data is stored on a secure network with firewall protection, and access to State Auto’s electronic information systems requires user authentication via password or similar means. State Auto also employs access restrictions, limiting the scope of employees who have access to personal data.
All information you provide to us is stored on our secure servers. State Auto uses secure encryption technology to protect certain categories of personal data. Any credit card information or payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website or the App, you are responsible for keeping this password confidential. We ask you not to share any password with anyone.
Despite these precautions, the transmission of information via the Internet is not completely secure. Although State Auto will endeavor to protect your personal data, we cannot guarantee the security of your data. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Our website and App include links to other websites whose privacy practices may differ from those of State Auto. If you submit personal information to any other site, your information is governed by the privacy statement of the site you provide the information to and not State Auto’s privacy statement. We encourage you to carefully read the privacy statement of any website you visit.
State Auto personnel may access and use personal data only if they are authorized to do so and only for the purpose for which they are authorized.
State Auto does not knowingly collect personal information from children. If we learn we have collected the personal information from a child under 13, we will delete this information.
You have the right to know what personal data State Auto holds about you to ensure that such personal data is accurate and relevant for the purposes for which State Auto collected it. You may review your own personal data stored in the databases and correct, erase, or block any personal data that is incorrect, as permitted by applicable law and State Auto policies. You may edit your personal data by logging into your account profile or by contacting State Auto through https://www.stateauto.com/ContactUs/. In making modifications to your personal data, you must provide only truthful, complete, and accurate information.
State Auto fully meets all provisions of the California Consumer Privacy Act (CCPA), enacted on January 1st, 2020. State Auto is wholly committed to remaining transparent about the data we collect, process and store. If you are a resident of California, please click https://www.stateauto.com/privacy/california for further information.
We may update this Privacy Policy from time to time as we add new features or change the way we manage information. If we make material changes to our Privacy Policy, we will post the changes here and notify you by posting a notice on this site prior to the change becoming effective. We encourage you to review this page periodically to see if there have been any changes to our privacy practices that may affect you.
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to:
By post: State Automobile Mutual Insurance Company, 518 East Broad Street, Columbus Ohio 43215
By email: privacy@StateAuto.com
AppleⓇ defines tracking as: linking data collected about a user or device with third-party data for advertising, advertising measurement purposes, or sharing data about a user or device with a data broker.